Frequently Asked Questions

Below we offer answers to questions our customers frequently ask Sam Horn Building.

Click on the question to reveal the answer.

Yes. Unless otherwise stated in the quote, all materials and labour for the work you specify will be covered in the quote. If, during the work, we find something unexpected, we will consult with you and gain your approval before purchasing any materials not originally quoted.

We are builders and so we will often call in specialist tradespeople as required. Whatever is needed for your project, we will organise the necessary tradespeople and manage their work for you. This gives you one point of contact to handle your job and takes away the stress of co-ordinating multiple groups of tradespeople.

Sam Horn Building serves clients in Newcastle, Lake Macquarie, Maitland, The Hunter Valley, The Central Coast and Dungog. We sometimes will travel beyond these places so, please discuss your requirements with us.

Yes. We will develop an understanding of what you are wanting and provide you with a full quote. On your accepting the quote, we will organise plans and council approvals on your behalf.

We will do all we can to ensure our quote to you covers all foreseeable requirements to complete your specified work to schedule and to a high standard. Of course, sometimes the unforeseeable occurs. In this case we will ensure you understand what is needed and why. We will seek to sit down with you and negotiate a fair and expedient resolution; to give you peace of mind and keep your job moving toward successful completion.

We ask for a 10% deposit on acceptance of our quote. Depending on the size of the job, we may ask to schedule progress payments and payment in full at completion of the work.

Payment is usually by Direct Deposit or cheque.

We have all the required insurances. Compliance certificates are available should you request them.

We provide a seven year warranty on labour and the manufacturers warranty on materials.

We’ll be happy to look at this for you and quote to complete the work. This often happens so, don’t feel bad. It’s usually best to get a quote before trying some DIY projects – it can actually save money and heartache to get the professionals in.

We’re happy to provide free, no obligation quotes in most cases. Some conditions may apply, for example, depending on the size of the job and the location. Just give us a call to discuss your requirements.

We will quote work ranging from repairing minor storm damage or performing general maintenance work through to building your new dream home for you. Whatever you require, discuss it with Sam.

Our priority is to ensure the quality of the work we do for you and that you are happy with the result. We’re professional builders who are here to stay and we’ll do that by looking after our customers. Sam Horn guarantees it.

Click here to download our terms of trade